AI workforce

An AI customer service rep that answers at any hour

It answers from your own policies and records, checks orders, books appointments against your real calendar, and hands over to a named person when a customer needs one.

Book a call How the AI agent works
Sample conversation
09:41
Your businessBusiness account
Today
Hi, when will my order arrive?10:02
Order 4471 left the Msasa warehouse this morning and is due in Borrowdale by 15:00 today.10:02
Great. Can I also book a service for my generator on Thursday?10:03
Thursday has 09:00 or 14:00 free. Which suits you?10:03
14:0010:04
Booked for Thursday at 14:00. You will get a reminder on Wednesday.10:04
Message
AI customer service rep

What the AI customer service rep does

Answers from your policies

Returns, warranties, hours and delivery areas, answered from your own documents.

Checks orders

Looks up an order in your system and tells the customer where it is.

Books appointments

Books against real availability in your calendar and sends the reminder the day before.

Voice notes

Customers send voice notes in English or Shona and get a reply in the same language.

Logs complaints

Records the complaint with photos and routes it to the person who fixes it.

Hands over

Passes the conversation to a named person on your team when a customer needs one.

Appointments

Bookings go straight into your calendar

The AI customer service rep offers only the times that are actually free, writes the booking into your calendar, and sends the customer a reminder the day before.

Sample calendar
ThursdayGenerator servicing
08:00Booked
09:00Free
11:00Booked
14:00Booked by the AI
16:00Booked
Reminder sends on Wednesday
Where it works

It works on your channels and with your systems

WhatsApp is the default, on your own business number. It reads and writes your live records, and nothing is written without the permission you set.

Where it answers
What it connects to
Control

You stay in control of everything the AI does

  • Approval steps before a quote, a price change or a message to many customers goes out
  • Your team edits what the AI knows, with undo
  • A named person takes over any conversation at any time
  • Every conversation is logged and reported on
Other roles

The same AI can work in other roles too

AI sales rep

Answers every enquiry from your price list, takes the order and sends the payment link.

Hi, do you have the 50kg broiler starter in stock at Msasa?Yes, 42 bags at Msasa today at $38.50 each. How many would you like?
Meet the AI sales rep

AI HR adviser

Staff ask about leave, expenses and procedure and get the answer from your own handbook.

How many leave days do I have left this year?You have 11 days left for this year. Would you like to request some?
Meet the AI HR adviser

AI project coordinator

Runs your processes from a plain-English workflow, assigns each task and chases it until it is done.

Morning Tendai. You have two tasks due today: deliver 40 bags to the Chitungwiza depot, and send a photo of the signed delivery note.On my way
Meet the AI project coordinator

The AI agent

How it works underneath every role: channels, dashboards, workflows and integrations.

See how it works
Next step

Book a call to see it working on your own data

We build it with you, starting from one process, and add more as it proves itself.

Book a call